Shipping & Returns
ALL RETURNS REQUIRE AN RMA NUMBER.
You may return most new, unopened items within 3 days of delivery for a refund. The items returned will be subject to a 20% restocking fee. Shipping cost, either direction, are not refundable. Returned items are subject to inspection and approval. If the condition of the returned item is not as sent an additional fee may be charged. If an item is DOA we must receive a request for return within 48 hours of delivery.
If arrangements are made, at our discretion, to return an item after the 3 day period stated above a restocking fee greater than 20% up to 50% would apply in which case a store credit would be issued. In this case, we would have to sell the returned item as used which would necessitate the greater restocking fee.
For international orders, shipping charges, either direction, are not refundable.
Any product issues must be handled with the manufacturer.
Software items and Battery Packs are not returnable.
Antennas, once used are not returnable.
We'll will pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.). If you receive a defective item, we must be notified within 48 hours of delivery and we will make arrangement for return. For international orders, the purchaser is responsible for the return postage of such items. Some product lines require defective units to be returned to the manufacturer.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We ship via USPS, UPS or FedEx.
Please note that the shipping rates are based upon the total value of the order for US deliveries or weigth for international orders. There may be additional shipping charges due for large or oversized orders. If additional charges are due we will contact you prior to processing the order.
Following are our rates charged for most US and international orders:
Shipment within the United States:
Total Sale Shipping/Handling Charges *
$0.01 - $49.99 $6.95
$50.00 -$149.99 $10.95
$150.00 - 299.99 $13.95
$300.00 and Over $18.95
* PLEASE NOTE: ADDITIONAL CHARGES MAY APPLY TO AK, HI AND US POSSESSIONS AS WELL AS HEAVY,LARGE AND OVERSIZE ORDERS
Shipping charges for international orders are determined based upon shipment weight.
Total shipping charges will be displayed upon check-out.
* PLEASE NOTE: ADDITIONAL CHARGES MAY APPLY TO OVERSIZE ORDERS